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Terms of Service

Last Updated: September 12, 2026

These Terms of Service govern your access to and use of Neet, including our website, online platform, teamspaces, order and invoice workspaces, collaboration tools, payment tracking features, communications, and related services.

These Terms are a legal agreement between you and Neet LLC (“Neet,” “we,” “us,” or “our”). By accessing or using Neet, creating an account, selecting an acceptance or continue action presented with these Terms, accepting an invitation, creating a teamspace, creating or approving an order or invoice, or otherwise using authenticated or collaborative features of the platform, you agree to these Terms.

If you do not agree to these Terms, do not access or use Neet.

Summary

Neet helps buyers, suppliers, and invited users collaborate around commercial orders and invoices in one online workspace. Users can create or review orders and invoices, invite others, comment, request changes, approve versions, attach files, and manually track payment milestones after approval.

Neet does not sell products, introduce buyers and suppliers, process payments, hold money, provide escrow, arrange shipping, inspect goods, handle customs, verify users, guarantee payments, or guarantee transactions.

Users are responsible for their own orders, invoices, products, pricing, payments, shipments, approvals, files, comments, invitations, and commercial relationships.

Neet is built for business and professional use. Disputes with Neet are resolved through individual binding arbitration rather than in court, and you may opt out of arbitration within thirty days of first accepting these Terms, as described in Section 40.

This summary is provided for convenience only. The full Terms below control.

1. What Neet Is

Neet is an online order and invoice collaboration platform that helps buyers, suppliers, and their invited users create, share, review, revise, comment on, approve, and track commercial orders, invoices, related files, and payment information in a shared digital workspace.

Neet allows users to create teamspaces, invite team members, create order and invoice workspaces, add products and commercial information, upload files or images, add comments, request or make changes before approval, approve versions, and manually track approved payment milestones.

Neet provides workflow, collaboration, visibility, and recordkeeping tools. Neet is not a party to any transaction between buyers, suppliers, or other users.

2. What Neet Does Not Do

Neet does not sell goods, buy goods, introduce buyers and suppliers, broker transactions, inspect products, verify product quality, arrange shipping, handle customs, provide freight forwarding, provide escrow, process payments, hold funds, release funds, provide banking services, provide insurance, or guarantee any buyer, supplier, product, payment, shipment, order, invoice, approval, or transaction.

Users are solely responsible for their own commercial relationships, orders, invoices, product details, pricing, payment terms, shipping terms, customs obligations, tax obligations, product quality, payment obligations, shipment obligations, and any agreement between them.

Neet may display information entered by users, but Neet does not independently verify, certify, guarantee, or approve that information.

Nothing in these Terms creates any agency, partnership, joint venture, fiduciary, employment, franchise, or other similar relationship between Neet and any user, buyer, supplier, or other party.

3. Eligibility

You must be at least 18 years old to use Neet.

Neet is intended for business, professional, and commercial use by companies, organizations, suppliers, buyers, and their representatives. By using Neet, you represent that you are using the platform primarily for business or commercial purposes and not primarily for personal, family, or household purposes, unless you have expressly indicated otherwise when creating your teamspace.

If you use Neet on behalf of a company, organization, teamspace, business, supplier, buyer, or other entity, you represent that you have authority to act on behalf of that organization and to bind it to these Terms.

If you create or use a teamspace for yourself, a personal project, a family purchase, or any non-entity purpose, you are personally responsible for your use of Neet and for activity under your account or teamspace. Personal use is permitted as a convenience but is not the intended use of the platform. If you are a consumer under the laws of your jurisdiction, nothing in these Terms limits any consumer protection right that cannot be waived by agreement, and any provision of these Terms that cannot lawfully be applied to a consumer will not apply to you to that extent.

You may not use Neet if you are located in, organized under the laws of, or ordinarily resident in a country or territory that is subject to comprehensive U.S. sanctions, or if you are listed on, or owned or controlled by a person listed on, any U.S., United Nations, European Union, United Kingdom, or other applicable sanctions or restricted-party list. Section 43 contains additional trade compliance requirements.

4. Accounts and Login

To use certain features of Neet, you may need to create an account or log in through an available authentication method, such as email and password, magic link, Google login, phone number login, or other login methods that Neet may make available in the future.

You are responsible for maintaining the security of your account, login credentials, devices, and authorized access methods. You are responsible for activity that occurs through your account, except to the extent caused by Neet’s own breach of these Terms or applicable law.

You must provide accurate account information and keep it reasonably up to date. You may not create an account using false information, impersonate another person or organization, or use another person’s account without authorization.

Neet may require account verification, contact verification, additional authentication, or other security steps before allowing access to certain features.

5. Invitations and Guest Order or Invoice Viewing

Neet may allow users to invite buyers, suppliers, team members, family members, representatives, or other recipients to view or access an order, invoice, teamspace, or workspace through email, phone number, message, invitation link, or another invitation method.

An invited recipient may be able to view the specific order or invoice they were invited to without creating a Neet account. Where Neet provides guest access, Neet may present a notice linking to these Terms before access. By selecting a “Continue,” “View order,” “View invoice,” or equivalent affirmative action presented with that notice, the recipient agrees to these Terms to the extent applicable to their access and use.

A recipient must create or log into a Neet account to collaborate, comment, approve, request changes, edit, access a dashboard, manage payment milestones, or use other authenticated platform features, unless Neet expressly makes a feature available to guests.

The user who sends an invitation is responsible for ensuring that the recipient is the correct person and is authorized to receive the information being shared. Neet is not responsible if a user enters incorrect contact information, sends an invitation to the wrong recipient, forwards an invitation improperly, or shares access with an unauthorized person.

Neet may require verification, limit invitation access, expire invitation links, revoke invitation links, or require account creation before access or continued access to order, invoice, or workspace information.

If you invite a recipient by phone number or SMS, you represent that the recipient has agreed to receive a text message from Neet on your behalf, that the phone number is accurate and belongs to the intended recipient, and that you have any consent required under applicable telemarketing, messaging, and privacy laws, including the Telephone Consumer Protection Act, to cause that message to be sent. Invitation messages are transactional messages sent at your request and are not marketing messages. Neet may limit, delay, or decline to send an invitation by SMS, and may require the recipient to confirm before further messages are sent.

6. Teamspaces

Neet allows users to create teamspaces. A teamspace may represent a business, supplier, buyer, company, organization, individual, personal project, family project, or other group of users collaborating together.

The user who creates a teamspace automatically becomes the first Admin of that teamspace. A teamspace may have multiple Admins. Each teamspace must have at least one Admin at all times.

If you create, manage, or administer a teamspace, you are responsible for the accuracy of the teamspace information, the users you invite, the roles you assign, the permissions you grant, and the activity that occurs under the teamspace by authorized users.

If you create or manage a teamspace on behalf of a company or organization, you represent that you have authority to do so.

7. Teamspace Deletion

Only Admins may delete a teamspace, subject to platform controls.

A teamspace may not be deleted while it has orders or invoices that are not closed. For the current workflow, an order or invoice may be considered closed in Neet when the supplier-side user confirms that payment was received, subject to platform functionality.

Neet may prevent deletion of a teamspace where deletion would affect active orders or invoices, payment tracking records, activity history, legal compliance, security, dispute resolution, backup integrity, or platform operations.

Deletion of a teamspace may not immediately delete all related records, orders, invoices, activity history, backups, or information that Neet is permitted or required to retain under these Terms, the Privacy Policy, applicable law, or legitimate business needs.

8. Roles and Permissions

Neet may support different roles and permission levels, including Admin, Member, and Viewer. Actual access may depend on the user’s role, teamspace settings, order or invoice participation, platform controls, and feature availability.

Admin

An Admin is the highest teamspace role. Admins may manage teamspace settings, teamspace profile information, members, roles, invitations, orders, invoices, drafts, payment information, revenue visibility, analytics, and order- or invoice-related notifications.

Admins may access all orders, invoices, and drafts in their teamspace, including orders or invoices created by Members. Admins may also access comments, files, payment information, activity history, and other order- or invoice-related information within the teamspace, subject to platform functionality.

A teamspace must always have at least one Admin. A sole remaining Admin may be prevented from leaving the teamspace, removing themselves, downgrading their role, or deleting their account if doing so would leave the teamspace without an Admin.

Member

A Member is a standard teamspace user. Members may create, edit, send, cancel, comment on, and manage orders or invoices that they own or are part of, subject to platform controls.

Members may create and send orders or invoices without Admin approval unless Neet later makes a different workflow available. Members generally do not have teamspace-wide access to all orders, invoices, drafts, payment information, revenue figures, or analytics unless they are added to the applicable order or invoice or have permissions that allow such access.

Members may view certain teamspace information, but they may not control teamspace settings, invite teamspace users, remove users from the teamspace, change roles, or delete the teamspace unless Neet makes such permissions available.

Viewer

A Viewer is a limited-access teamspace user. Viewers may view orders, invoices, drafts, files, comments, payment information, dashboard information, and analytics only for orders, invoices, or drafts they are added to, subject to platform controls.

Viewers may post internal comments on orders or invoices they are part of if that feature is available. Viewers may not create, edit, send, cancel, approve, confirm payment, add users, remove users, comment externally, control teamspace settings, manage roles, manage invites, or delete the teamspace.

9. User Responsibility for Permissions

Users are responsible for assigning appropriate roles and permissions.

Neet is not responsible for losses, disclosure of information, mistaken access, or disputes caused by a user inviting the wrong person, assigning the wrong role, sharing an invitation link, failing to remove a user, or otherwise managing access incorrectly.

Teamspace Admins should understand that they may have broad visibility into teamspace orders, invoices, drafts, files, comments, payment information, activity history, analytics, and related information. Users should not create or share information in a teamspace unless they are comfortable with applicable Admin access and teamspace permissions.

Neet may provide permission tools, but users remain responsible for how those tools are used.

10. Orders, Invoices, and Commercial Information

Neet allows users to create order and invoice workspaces. These workspaces may include buyer information, supplier information, product or service details, quantities, descriptions, specifications, pricing, totals, payment terms, payment milestones, payment methods, shipping-related terms, notes, files, photos, comments, approvals, custom columns, custom fields, and any other information that users enter, upload, attach, or share through Neet.

Because Neet may provide flexible, table-like order and invoice tools, users may enter information in custom formats or custom columns. Users are solely responsible for all information they enter, upload, attach, send, approve, or share through Neet.

Neet does not verify order or invoice accuracy, pricing, quantities, product descriptions, specifications, product quality, payment terms, shipping terms, taxes, customs obligations, or any other commercial information.

11. Sensitive Information

Users should not enter or upload sensitive personal information unless it is necessary for their transaction and they have the legal right to do so.

Sensitive information may include government identification numbers, passport numbers, driver’s license numbers, bank account details, payment card information, tax identification numbers, health information, biometric information, children’s information, or other highly sensitive personal information.

Neet is not designed to collect or store sensitive personal information as part of its order and invoice collaboration workflow. If a user chooses to enter or upload sensitive information, that user is responsible for ensuring they have the right to do so and that the information is accurate, lawful, necessary, and shared only with appropriate recipients.

12. Order and Invoice Collaboration

Before approval, authorized users may be able to edit order or invoice information, add comments, upload files, request changes, review changes, compare versions, or otherwise collaborate through Neet, depending on their role, access rights, and available platform functionality.

Users are responsible for reviewing order and invoice information before approving, sending, relying on, or acting on it. Neet is not responsible for mistakes, omissions, misunderstandings, translation issues, inaccurate information, incorrect custom fields, or disputes between users.

13. Order and Invoice Approval

When a user approves an order, invoice, or version in Neet, Neet records that approval as an action taken by that user.

Approval means that the approving user approved the version presented to them in the platform. Approval does not mean that Neet approved, verified, certified, guaranteed, or enforced the order, invoice, or any transaction.

Before approving, users are responsible for reviewing the applicable information, including products, descriptions, specifications, quantities, pricing, totals, payment terms, shipping-related terms, files, comments, and any custom fields or attachments.

Neet may display an approval confirmation or similar prompt. By approving, the user confirms that they are taking that action on their own behalf or on behalf of the teamspace, company, organization, buyer, supplier, or other party they are authorized to represent.

Neet does not determine whether an approval creates a legally binding agreement between users. Any legal effect of an approval is solely between the relevant users and may depend on their separate agreements, applicable law, and circumstances.

14. Approved Versions and Changes

Once an order or invoice version is approved, that approved version is preserved as a historical record and cannot be altered through Neet.

If users need to reflect changed commercial terms after approval, they may create a revised version, create a new order or invoice, or use another change or re-approval workflow that Neet makes available.

A later revision, order, invoice, or approval does not alter the historical record of a previously approved version. Neet may preserve related approval, activity, version, and audit information for workflow, security, dispute-resolution, recordkeeping, and legal purposes, subject to the Privacy Policy and applicable law.

Neet does not determine whether an approval or later revision creates, modifies, supersedes, or terminates a legally binding agreement between users. Any legal effect is solely between the relevant parties and may depend on their separate agreements, applicable law, and circumstances.

15. Payment Tracking

After an order or invoice is approved, Neet may display it in a payment dashboard or similar payment tracking area. Users may manually track payment milestones based on the approved payment terms, including amounts, percentages, payment methods, due points, and related payment details.

Payment tracking is a user-maintained workflow tool. It does not modify the approved order or invoice itself.

Buyer-side authorized users may be able to mark payment milestones as paid. Supplier-side authorized users may be able to mark payment milestones as received. If a supplier marks payment as received, that status may update the buyer’s view. If a buyer marks payment as paid, that status does not necessarily update the supplier’s view or mean that the supplier has received funds.

Neet does not process, collect, hold, transfer, release, settle, verify, reverse, insure, guarantee, or confirm payments. Neet does not provide escrow, banking, money transmission, or payment processing services.

Payment statuses are based on user-entered information. Neet is not responsible for payment disputes, failed payments, delayed payments, incorrect payment markings, chargebacks, reversals, non-payment, overpayment, underpayment, or any other payment-related issue between users.

Any payment dashboard, payment tracker, payment milestone checklist, or similar feature is provided for user convenience only and should not be treated as proof of payment, proof of receipt, accounting advice, tax advice, legal advice, or a regulated financial ledger.

16. Closed Orders and Invoices

For the current workflow, an order or invoice may be treated as closed in Neet when the supplier-side user confirms payment was received, subject to platform functionality.

A closed status is a Neet workflow status only. It does not mean Neet verified payment, verified receipt of funds, confirmed completion of the transaction, confirmed delivery, confirmed product acceptance, resolved disputes, confirmed there are no refunds, confirmed there are no chargebacks, or legally settled the transaction between users.

17. Shipping and Logistics

Orders or invoices may include shipping-related information, such as shipping costs, shipping terms, delivery addresses, pickup or drop-off information, Incoterms, estimated timing, or responsibility between buyer and supplier.

Neet does not currently provide shipment tracking. Neet does not arrange shipping, book freight, track carriers, verify delivery, handle customs, provide customs advice, provide freight forwarding, provide insurance, or guarantee that goods are shipped, delivered, received, accepted, or compliant with applicable laws.

Users are solely responsible for all shipping, delivery, freight, customs, import, export, tax, and logistics matters related to their transactions.

18. Activity History

Neet may record certain platform activity, including order or invoice creation, edits, comments, approvals, invitations, access changes, role changes, payment milestone updates, and other user actions.

Activity history is provided for workflow visibility and recordkeeping only. Neet does not guarantee that activity history is complete, permanent, legally sufficient, error-free, admissible in any dispute, or suitable for any accounting, tax, legal, compliance, or audit purpose.

19. User Content

“User Content” means any information, data, text, orders, invoices, custom fields, files, photos, images, comments, messages, payment updates, teamspace information, contact information, or other materials that users enter, upload, submit, send, approve, or share through Neet.

You retain ownership of your User Content.

You grant Neet a limited, worldwide, non-exclusive, royalty-free license to host, store, process, display, transmit, copy, share, and otherwise use User Content as reasonably necessary to provide, operate, maintain, secure, troubleshoot, and support Neet.

This license includes the right to display User Content to users you invite or authorize, users in your teamspace with appropriate access, and other users who are part of the relevant order, invoice, or workspace.

Neet may use aggregated, anonymized, or de-identified data to analyze, improve, develop, and operate the platform, as described in these Terms and the Privacy Policy.

20. Responsibility for User Content

You are solely responsible for your User Content and for ensuring that you have all rights, permissions, consents, and authority necessary to enter, upload, share, or approve it through Neet.

Neet does not review, approve, verify, control, or monitor User Content as a normal course. However, Neet may remove, restrict, disable, or limit access to User Content or accounts if Neet believes, in its sole discretion, that the content or use of the platform may violate these Terms, violate law, create security risk, create legal risk, infringe rights, involve fraud, involve sanctions risk, involve counterfeit activity, harm other users, or misuse the platform.

21. Acceptable Use

You may not use Neet to:

  • violate any law, regulation, or third-party right;
  • engage in fraud, deception, misrepresentation, or unlawful activity;
  • create or share false, misleading, or unauthorized orders or invoices;
  • impersonate another person or organization;
  • upload or share content that you do not have the right to use or share;
  • infringe intellectual property, privacy, publicity, or confidentiality rights;
  • facilitate transactions involving illegal, counterfeit, stolen, sanctioned, restricted, or prohibited goods or services;
  • evade sanctions, export controls, import controls, customs laws, or other trade restrictions;
  • upload malware, malicious code, harmful files, or security threats;
  • interfere with, disrupt, overload, scrape, reverse engineer, or attack Neet;
  • attempt to gain unauthorized access to accounts, teamspaces, orders, invoices, systems, or data;
  • misuse invitations, links, contact information, or communication tools;
  • harass, abuse, threaten, or harm another person;
  • use Neet in a way that creates legal, security, operational, reputational, or regulatory risk for Neet or other users;
  • use Neet to send unsolicited messages, spam, or communications to recipients who have not consented to receive them;
  • use Neet in connection with any transaction involving a sanctioned person, a sanctioned jurisdiction, or goods, services, or technology that are restricted under applicable export control or sanctions laws.

Neet may investigate suspected violations and may suspend, restrict, or terminate access where appropriate.

22. Privacy

Neet’s collection, use, and sharing of personal information is described in our Privacy Policy.

By using Neet, you acknowledge that Neet may process personal information and other data as described in the Privacy Policy, including account information, teamspace information, order and invoice information, comments, uploads, payment tracking information, device information, and communications.

You are responsible for providing any notices and obtaining any consents required before entering or uploading personal information about another person into Neet.

23. Cookies and Similar Technologies

Neet uses cookies, local storage, tokens, and similar technologies that are necessary to operate the website and platform, authenticate users, maintain sessions, remember preferences, secure accounts, preserve consent choices, and provide core functionality.

Depending on the services enabled, Neet may also use non-essential analytics and advertising technologies to understand website usage, measure conversions and advertising performance, improve Neet, and support relevant advertising or remarketing.

Where applicable law requires consent, non-essential analytics or advertising technologies are subject to the choices described in Neet’s Privacy Policy and Cookie settings. Users may revisit available preferences through Cookie settings in the website footer. Where applicable law requires Neet to recognize a legally valid browser-based universal opt-out preference signal, Neet will process that signal as required by applicable law.

By using Neet with non-essential technologies enabled, and where applicable by accepting them through the cookie consent interface, you consent to the use of those technologies and to the collection, recording, and processing of your interactions with our website by Neet and its analytics and advertising providers for the purposes described in the Privacy Policy. You may withdraw that consent at any time through Cookie settings.

Depending on the services enabled, third-party providers may include Google Analytics, Google Ads, Google Tag Manager, or similar services. Neet does not guarantee that any particular third-party service will always be used.

24. Communications

Neet may send transactional, administrative, security, account, order, invoice, invitation, approval, comment, payment tracking, and service-related communications by email, phone, SMS, in-app notification, or other contact methods associated with your account or invitations.

These communications are part of the service and may be necessary for using Neet.

You consent to receive communications, notices, agreements, disclosures, and other records from Neet in electronic form, including by email, in-app notice, or posting on our website, and you agree that electronic delivery satisfies any legal requirement that such records be provided in writing. You may withdraw this consent by closing your account and discontinuing use of Neet. To receive records in paper form where a right to do so applies, contact us at contact@useneet.com. You represent that you are able to access and retain electronic records, and you are responsible for keeping your email address and other contact information current. You agree that your electronic acceptance, approval, click, or other affirmative action in Neet constitutes your electronic signature and has the same legal effect as a handwritten signature under the federal Electronic Signatures in Global and National Commerce Act and similar laws.

By providing a phone number to Neet, whether for your own account or for an invitation, you consent to receive transactional and service-related text messages at that number, and you represent that you are the subscriber or customary user of that number. Message and data rates may apply. You may stop receiving text messages by replying STOP to any message where that option is available or by contacting us at contact@useneet.com. Stopping text messages may limit your ability to use phone-based login or invitation features.

You represent that any contact information you provide, upload, or use for invitations is accurate and that you have the right to use it for the applicable purpose. If you invite another person by email, phone number, SMS, message, or other contact method, you are responsible for ensuring that the recipient is authorized to receive the invitation and related information.

Neet may send marketing or promotional communications where permitted by law. You may opt out of marketing emails. Neet will not knowingly send marketing SMS messages without consent where consent is required by law. Even if you opt out of marketing communications, you may still receive transactional or service-related communications.

25. Third-Party Services

Neet may use third-party service providers to host, operate, secure, support, analyze, measure, market, or deliver the platform. These providers may include hosting providers, database providers, authentication providers, email providers, infrastructure providers, storage providers, analytics providers, advertising and conversion-measurement providers, and other vendors.

Depending on the functionality enabled, Neet's service providers may include providers such as Supabase, Vercel, Google authentication services, Google analytics or advertising services, and other vendors that support the platform.

Neet may also allow login or authentication through third-party services such as Google, phone-based login providers, or other providers. Neet may later support WeChat or other third-party login, communication, or invitation methods.

Your use of third-party services may be subject to their own terms and privacy policies. Neet is not responsible for third-party services, third-party websites, third-party login providers, third-party communication providers, or third-party systems outside Neet’s control.

26. Free, Beta, Pilot, Trial, and Paid Access

Neet may offer free, beta, pilot, trial, paid, subscription, enterprise, or other plans. Some features or access may currently be offered without charge.

Neet may add, remove, limit, modify, suspend, or discontinue features at any time. Features available during free, MVP, beta, pilot, or trial access may change and may not be available in later versions.

If Neet introduces or expands paid plans, pricing, payment terms, renewal terms, cancellation terms, and billing terms may be provided separately or added to these Terms. Neet will not charge you unless you have agreed to applicable payment terms or otherwise provided authorization.

27. Suspension and Termination

Neet may suspend, restrict, or terminate your account, teamspace, order or invoice access, invitation access, or use of the platform if Neet believes that:

  • you violated these Terms;
  • your use creates legal, security, operational, regulatory, or reputational risk;
  • your account or teamspace may be compromised;
  • your use may involve fraud, sanctions risk, counterfeit activity, unlawful activity, or misuse;
  • you provided false, misleading, or unauthorized information;
  • suspension is needed to protect Neet, users, data, systems, or third parties.

You may stop using Neet at any time. Certain teamspace or account deletion actions may be limited where needed to preserve teamspace administration, order or invoice records, security, legal compliance, dispute resolution, or platform integrity.

28. Data Retention and Deletion

Neet may retain User Content, account information, order and invoice information, activity history, communications, and related records for as long as reasonably necessary to provide the platform, maintain records, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, maintain security, support backups, and operate the business.

Deletion requests may be subject to legal, technical, backup, security, and recordkeeping limitations. Neet is not obligated to delete information that it is legally or operationally permitted or required to retain.

29. Confidentiality Between Users

Users may share confidential, sensitive, commercial, pricing, product, supplier, buyer, or business information through Neet. Users are responsible for deciding what information to share and who may access it.

You agree to use other users’ non-public information only for the purpose for which it was shared and not to misuse or disclose it outside the relevant teamspace, order, invoice, transaction, or relationship unless authorized or legally permitted.

Neet cannot control what authorized users do with information after they access it. Neet is not responsible for unauthorized disclosure caused by a user’s invitation, permission setting, sharing decision, account compromise, download, screenshot, forwarding, export, or misuse.

30. Ownership of Neet

Neet and its licensors own all rights, title, and interest in and to the platform, website, software, design, interfaces, workflows, technology, branding, trademarks, logos, and related intellectual property.

These Terms do not grant you ownership of Neet or any Neet intellectual property. You may use Neet only as permitted by these Terms.

You may not copy, modify, reverse engineer, sell, resell, license, sublicense, distribute, scrape, or create derivative works from Neet except as expressly permitted by Neet in writing or by applicable law.

31. Feedback

If you provide feedback, suggestions, ideas, improvements, bug reports, product requests, or other comments about Neet, you grant Neet the right to use them without restriction, compensation, or obligation to you.

Neet may use feedback to improve, develop, modify, commercialize, or support the platform.

32. Aggregated and De-Identified Data

Neet may use aggregated, anonymized, or de-identified data derived from use of the platform for analytics, product improvement, security, reporting, research, business, and operational purposes.

Neet will not publicly disclose identifiable order or invoice information, customer information, supplier information, teamspace information, or User Content without permission, except as described in these Terms, the Privacy Policy, or as required or permitted by law.

If you believe content on Neet infringes your copyright, trademark, or other intellectual property rights, you may contact Neet at contact@useneet.com with details of the claimed infringement.

To help Neet evaluate a copyright complaint, your notice should identify the copyrighted work or other right you believe has been infringed, identify the material you believe is infringing and provide information reasonably sufficient for Neet to locate it, provide your contact information, and explain the basis for your claim. Neet may request additional information that is reasonably necessary to evaluate or respond to the complaint.

Neet may remove, disable, or restrict access to content that it believes may infringe third-party rights or violate these Terms, may forward a complaint or related information to an affected user where appropriate, and may suspend or terminate accounts of users who repeatedly infringe third-party rights.

If content you submitted is removed or restricted in response to an intellectual property complaint, you may contact Neet at the same email address with information supporting your position. Neet may consider and respond to notices, counter-notices, or other requests as required or permitted by applicable law.

This section does not limit any rights, defenses, procedures, or remedies available to Neet or any other person under applicable intellectual property law.

34. No Professional Advice

Neet does not provide legal, tax, accounting, customs, trade compliance, shipping, insurance, financial, payment, or professional advice.

Any information displayed through Neet is for workflow and collaboration purposes only. You are responsible for obtaining your own professional advice where needed.

35. No Verification of Users or Transactions

Neet does not verify the identity, creditworthiness, legitimacy, authority, reliability, product quality, payment ability, shipment ability, or performance of any buyer, supplier, user, company, teamspace, or transaction unless Neet expressly states otherwise in writing.

You are responsible for deciding who to transact with, who to invite, what information to rely on, and whether to proceed with any transaction.

36. Disclaimers

To the maximum extent permitted by law, Neet is provided on an “as is” and “as available” basis.

Neet does not warrant that the platform will be uninterrupted, secure, error-free, accurate, complete, reliable, available, or suitable for your specific needs.

Neet disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from course of dealing or usage of trade.

Neet does not warrant or guarantee any order, invoice, approval, payment, product, shipment, buyer, supplier, transaction, activity history, payment status, or user-entered information.

Neet is not responsible for delays, failures, interruptions, or unavailability caused by events beyond Neet’s reasonable control, including internet or telecommunications failures, hosting or cloud-provider outages, third-party service failures, labor disputes, natural disasters, acts of government, war, terrorism, civil unrest, epidemics, power failures, or similar events.

Nothing in these Terms limits any rights that cannot be waived under applicable law.

37. Limitation of Liability

To the maximum extent permitted by law, Neet LLC and its members, managers, officers, employees, contractors, affiliates, agents, licensors, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages, including lost profits, lost revenue, lost business, lost savings, lost data, loss of goodwill, business interruption, replacement services, or transaction losses, even if advised of the possibility of such damages.

To the maximum extent permitted by law, Neet’s total liability for all claims arising out of or relating to these Terms or the platform will not exceed the greater of:

  • the amount you paid to Neet for use of the platform in the twelve months before the event giving rise to the claim; or
  • one hundred U.S. dollars.

This limitation applies to all claims, whether based on contract, tort, negligence, strict liability, statute, or any other legal theory.

The limitations in this section are an essential basis of the bargain between you and Neet, and the platform would not be provided on the current terms without them. They apply even if any limited remedy fails of its essential purpose.

Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for fraud, gross negligence, or willful misconduct where such liability cannot be excluded, or any liability to a consumer that applicable consumer protection law does not permit to be limited.

38. Indemnification

To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless Neet LLC and its members, managers, officers, employees, contractors, affiliates, agents, licensors, and service providers from and against any claims, demands, losses, liabilities, damages, judgments, penalties, fines, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to:

  • your use of Neet;
  • your User Content;
  • your orders, invoices, files, comments, uploads, approvals, payment updates, or custom fields;
  • your transactions or disputes with another user;
  • your invitation of users or sharing of access;
  • your violation of these Terms;
  • your violation of law or third-party rights;
  • your fraud, misrepresentation, negligence, or misconduct;
  • your products, services, payments, shipments, customs obligations, taxes, or commercial dealings.

Neet may control the defense of any matter subject to indemnification, and you agree to cooperate with Neet’s defense.

39. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law rules, except to the extent applicable law requires otherwise. The Federal Arbitration Act governs the interpretation and enforcement of the arbitration provisions in Section 40.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms or to your relationship with Neet.

40. Dispute Resolution and Binding Arbitration

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court and to have a jury hear your claims.

Informal Resolution First

Before starting any formal proceeding, you and Neet agree to try to resolve any dispute informally. You must send a written notice of dispute to contact@useneet.com describing the nature of the dispute, the relief you are seeking, and your contact information. Neet will send any notice of dispute to the email address associated with your account. You and Neet agree to negotiate in good faith for at least sixty days after the notice is received before either party may begin arbitration or litigation. Any applicable statute of limitations is tolled during this period.

Agreement to Arbitrate

To the maximum extent permitted by law, you and Neet agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Privacy Policy, or your access to or use of the platform, including any question about the scope, enforceability, or interpretation of this arbitration agreement, will be resolved exclusively through final and binding arbitration rather than in court. This agreement to arbitrate applies to disputes within its scope to the maximum extent permitted by applicable law.

The arbitration will be administered by the American Arbitration Association under its Commercial Arbitration Rules, or, where the claim is brought by an individual using Neet primarily for personal, family, or household purposes, under its Consumer Arbitration Rules, in each case as modified by this section. The rules are available at www.adr.org. The arbitration will be conducted by a single neutral arbitrator. The arbitrator will apply the law described in Section 39 and may award the same individual relief that a court could award. The arbitrator's decision is binding and may be entered as a judgment in any court of competent jurisdiction.

Unless you and Neet agree otherwise, arbitration will be conducted in the English language and, where a hearing is required, may take place by video conference or in Wilmington, Delaware. Payment of filing, administrative, and arbitrator fees will be governed by the applicable rules. If you are an individual consumer and the applicable rules require Neet to pay fees that you would otherwise be responsible for, Neet will pay those fees as required.

Exceptions

Either party may bring an individual claim in small claims court if the claim qualifies and remains in that court. Either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property rights or to prevent unauthorized access to or misuse of the platform. Nothing in this section prevents you from bringing a complaint to a government agency or regulator or from seeking public injunctive relief where that right cannot be waived under applicable law.

Class Action and Jury Trial Waiver

You and Neet agree that any dispute will be brought only on an individual basis and not as a plaintiff or class member in any purported class, collective, consolidated, private attorney general, or representative action. The arbitrator may not consolidate the claims of more than one person and may not preside over any form of class or representative proceeding. You and Neet each waive any right to a jury trial.

If a court determines that the class action waiver in this section is unenforceable as to a particular claim or request for relief, then that claim or request for relief, and only that claim or request for relief, will be severed from the arbitration and brought in the courts described below, and all other claims will remain subject to arbitration.

Coordinated Filings

If twenty-five or more similar arbitration demands are filed against Neet by the same or coordinated counsel within a ninety-day period, you and Neet agree that the arbitration provider will administer them in batches of no more than one hundred demands each, with a single arbitrator and a single set of fees per batch. Any other demands will be held in abeyance until the earlier batches are resolved. You and Neet agree to cooperate in good faith to implement this process, and a court of competent jurisdiction may enforce it.

Opt-Out

You may opt out of this arbitration agreement by sending an email to contact@useneet.com with the subject line "Arbitration Opt-Out" within thirty days after you first accept these Terms. The email must include your name, the email address associated with your account, and a clear statement that you wish to opt out of arbitration. Opting out of arbitration does not affect any other provision of these Terms except to the extent a provision expressly depends on arbitration or applicable law requires otherwise. The governing law and venue provisions below continue to apply to disputes that are not subject to arbitration.

Courts

For any dispute that is not subject to arbitration, whether because you opted out, because the dispute falls within an exception above, or because a court has held this arbitration agreement unenforceable as to that dispute, you and Neet consent to the exclusive jurisdiction and venue of the state or federal courts located in Delaware, except where applicable law requires a different forum.

Survival and Changes

This section survives termination of your account or of these Terms. If Neet changes this section after you have accepted these Terms, you may reject the change by sending written notice to contact@useneet.com within thirty days after the change becomes effective, in which case the prior version of this section will continue to apply to you. Any change to this section will not apply to a dispute for which either party has already provided a notice of dispute.

41. Changes to These Terms

Neet may update these Terms from time to time. If Neet makes material changes, Neet may provide notice by email, in-app notice, website notice, or another reasonable method.

The updated Terms will be effective when posted or when otherwise stated. Your continued use of Neet after the updated Terms become effective means you accept the updated Terms.

If you do not agree to updated Terms, you must stop using Neet.

Changes to Section 40 are subject to the additional rejection right described in that section.

42. Changes to the Platform

Neet may modify, add, remove, suspend, discontinue, limit, or replace any part of the platform at any time.

Neet is not liable for any modification, suspension, discontinuation, or unavailability of any feature, workflow, dashboard, order or invoice tool, payment tracking function, role permission, or other part of the platform.

43. International Use, Sanctions, and Export Controls

Neet may be accessed by users in the United States, China, and other countries. You are responsible for complying with laws that apply to you, your location, your users, your orders, your invoices, your products, your payments, your shipments, your imports, your exports, and your transactions.

You represent and warrant, on an ongoing basis, that: you are not located in, organized under the laws of, or ordinarily resident in a country or territory subject to comprehensive U.S. sanctions; you are not listed on, and are not owned or controlled by any person listed on, the U.S. Treasury Department's Specially Designated Nationals and Blocked Persons List, the U.S. Commerce Department's Entity List or Denied Persons List, or any other applicable U.S., United Nations, European Union, United Kingdom, or other sanctions or restricted-party list; and you will not use Neet in connection with any transaction, counterparty, or goods that would cause Neet to violate applicable sanctions, export control, import control, anti-boycott, or anti-corruption laws.

You are solely responsible for screening your own counterparties and transactions. Neet does not screen users, counterparties, orders, invoices, or transactions against sanctions or restricted-party lists and does not provide trade compliance advice. Neet may suspend or terminate access, restrict a teamspace, order, or invoice, or decline to provide the platform if Neet believes in good faith that continued access may create sanctions, export control, or other legal risk, and Neet will not be liable to you or any other person for taking such action.

Neet does not represent that the platform is appropriate or available in all countries or for all transactions.

44. Language and Translations

Neet may provide translations, bilingual materials, or non-English support for convenience. Unless Neet provides otherwise in a legally binding written agreement, the English version of these Terms controls.

Users are responsible for reviewing and understanding order or invoice information, comments, payment terms, and other transaction information, including where translations are used.

Neet is not responsible for translation errors, misunderstandings, or disputes arising from translated content or multilingual communications.

45. Assignment

You may not assign or transfer these Terms or your rights or obligations under these Terms without Neet’s prior written consent.

Neet may assign or transfer these Terms in connection with a merger, acquisition, financing, reorganization, sale of assets, corporate transaction, or by operation of law.

46. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable, if permitted by law.

47. No Waiver

Neet’s failure to enforce any provision of these Terms does not waive Neet’s right to enforce that provision later.

48. Entire Agreement

These Terms, together with the Privacy Policy and any additional terms presented by Neet for specific features or services, make up the entire agreement between you and Neet regarding your use of the platform.

49. Survival

The following provisions survive termination or expiration of these Terms or of your access to Neet: Sections 2, 9, 11, 19, 20, 22, 28, 29, 30, 31, 32, 34, 35, 36, 37, 38, 39, 40, 43, 44, 45, 46, 47, and 48, together with any other provision that by its nature is intended to survive.

There are no third-party beneficiaries to these Terms, except that the parties indemnified under Section 38 and the parties whose liability is limited under Section 37 may rely on those sections.

50. Contact

If you have questions about these Terms, contact Neet at:

Neet LLC

Address: 540 Fulton Street, Brooklyn, New York 11201

Email: contact@useneet.com

Website: useneet.com